---
title: How do I manage my hotel's OTAs and Competitive Set?
description: Learn how to link your hotel’s OTAs and set up your Competitive Set in Fidelity to read reviews and manage your competitors.
---

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# How do I manage my hotel's OTAs and Competitive Set?

## In this article you will find the steps to link your hotel's OTAs and set up your Competitive Set in Fidelity.

**What is it for?**

- **OTAs:** once you link your hotel's OTAs (online travel agencies, such as TripAdvisor and Booking), you can read their reviews in Fidelity, under “Online” \> “Reviews”.
- **Competitive Set:** lets you link the hotels you want to keep as your competitors.

**Prerequisite:** to make this configuration you need an **administrator profile**.

### **Steps to set up your OTAs and Competitive Set**

#### **Stage 1: Link your hotel's OTAs**

1. **Open the settings:** click your avatar and select **“Product Configuration”**.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%205-png-2.png?width=250&height=456&name=Sin%20t%C3%ADtulo%205-png-2.png)
2. **Go to Online:** select **“Online”**. You will see two tabs: **“OTAs”** and **“Competitive Set”.**
3. **Find the OTA you want to link:** the **“OTAs”** tab shows the available OTAs, for example TripAdvisor, Booking and Despegar.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%203-png-2.png?width=376&height=232&name=Sin%20t%C3%ADtulo%203-png-2.png)
4. **Add your hotel's link:** enter the link to your hotel's profile on that OTA. If you don't have it at hand, search for your hotel on the OTA, copy the link to its profile and paste it in Fidelity. Then click **“Connect”**.
5. **Check your reviews:** once the OTA is linked, go to **“Online”** \> **“Reviews”**. The reviews from the OTAs you have linked will appear there.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%205-png-3.png?width=670&height=319&name=Sin%20t%C3%ADtulo%205-png-3.png)

#### **Stage 2: Add competitors to your Competitive Set**

 

1. **Open the Set tab:** in “Product Configuration” \> “Online”, select the **“Competitive set”** tab. If you haven't linked any hotels yet, the list will be empty.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%206-png.png?width=463&height=245&name=Sin%20t%C3%ADtulo%206-png.png)
2. **Add a competitor:** click **“Add competitor”.**
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%202-png-3.png?width=670&height=208&name=Sin%20t%C3%ADtulo%202-png-3.png)
3. **Search for the hotel:** type the name of the hotel you want to link and select it.
4. **Confirm:** click **“Add”**. The hotel is now linked as your competitor.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo-png-3.png?width=670&height=301&name=Sin%20t%C3%ADtulo-png-3.png)
5. **Repeat the process** for every hotel you want to add to your Set.

#### **Stage 3: Change a competitor**

 

1. In the **“Competitive set”** tab, find the hotel you want to replace.
2. Click **“Remove”** and then **“Remove from Set”** .
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo-png-4.png?width=670&height=347&name=Sin%20t%C3%ADtulo-png-4.png)
3. Click **“Agregar competidor”** and search for the new hotel, as in Stage 2.

#### **Stage 4: Request a hotel that doesn't appear in the search**

If the hotel you are looking for isn't in Fidelity's database, you can ask the myHotel support team to add it.

![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo-png-Oct-21-2026-06-34-03-5704-PM.png?width=473&height=243&name=Sin%20t%C3%ADtulo-png-Oct-21-2026-06-34-03-5704-PM.png)

1. **Copy the hotel's link:** find the hotel on an OTA (for example, Booking) and copy the link to its profile.
2. **Paste it in Fidelity:** enter the link in the corresponding field.
3. **Send the request:** click **“Send request”**.
   
   ![](https://soporte.myhotel.cl/hs-fs/hubfs/Sin%20t%C3%ADtulo%202-png-4.png?width=670&height=204&name=Sin%20t%C3%ADtulo%202-png-4.png)
4. **Complete the form:** a form addressed to the support team will open, with the message “Request for a hotel that is not in myHotel”. If you wish, you can attach a file.
5. **Click “Send”** . A ticket is opened with support.
6. **Wait for the confirmation:** once the hotel has been added, you will receive a confirmation email from the support team (*support@myhotel.cl*).

**Done!** Your OTAs are linked so you can read your reviews under “Online” \> “Reviews”, and your Competitive Set is set up.

> **Recommendation:** if you also want to **reply** to reviews directly from Fidelity, link your hotel's OTAs in the [Integrations](https://fidelity.myhotel.cl/online/integraciones/google)  section.

 

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