--- title: Finance | Knowledge Base description: Explore our Finance section to find everything you need to easily manage your platform subscription. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/finance#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/finance) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/finanzas) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/finanças) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/finance) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/finanzas) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/finanças) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos) 2. [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance) # Finance Explore our Finance section to find everything you need to easily manage your platform subscription. ## 🤔 Frequently Asked Questions (FAQ) - [I don't receive my invoices by e-mail. Who should I ask for them?](https://soporte.myhotel.cl/en/base-conocimientos/i-dont-receive-my-invoices-by-e-mail.-who-should-i-ask-for-them) - [Why does the Fidelity Suite platform freeze when I log in?](https://soporte.myhotel.cl/en/base-conocimientos/why-am-i-blocked-on-the-platform) - [I paid the invoice and I still get the notice on the platform, why is this?](https://soporte.myhotel.cl/en/base-conocimientos/i-paid-the-invoice-and-i-still-get-the-notice-on-the-platform-why-is-this) - [I have a card associated to PayPal for myHotel payment, but I get a warning in the platform of no payment. What could be happening?](https://soporte.myhotel.cl/en/base-conocimientos/tengo-una-tarjeta-asociada-a-paypal-para-el-pago-de-myhotel-pero-me-aparece-un-aviso-en-la-plataforma-de-no-pago-qu%C3%A9-puede-estar-pasando) - [How can I contact the Finance team?](https://soporte.myhotel.cl/en/base-conocimientos/how-can-i-contact-the-finance-team) ## 📚 Manuals - [How to view your account statement in Fidelity Suite?](https://soporte.myhotel.cl/en/base-conocimientos/how-to-view-your-account-statement-in-fidelity-suite) - [How to pay your invoice by credit card](https://soporte.myhotel.cl/en/base-conocimientos/how-to-pay-your-invoice-by-credit-card) - [How to make a payment without creating a PayPal account](https://soporte.myhotel.cl/en/base-conocimientos/how-to-make-a-payment-without-creating-a-paypal-account) - [How to subscribe the payment to a PayPal button](https://soporte.myhotel.cl/en/base-conocimientos/how-to-subscribe-the-payment-to-a-paypal-button) - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#concierge) - [API](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#api) - [🎓 Trainings and sessions](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#trainings-and-sessions) - [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#platform-operation) - [Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles#policies-and-protocols) - [Fidelity Glossary](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#main-content) - [A](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#a) - [C](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#c) - [D](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#d) - [E](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#e) - [F](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#f) - [G](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#g) - [I](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#i) - [M](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#m) - [N](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#n) - [O](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#o) - [P](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#p) - [R](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#r) - [S](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#s) - [T](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#t) - [U](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary#u) - [Templates](https://soporte.myhotel.cl/en/base-conocimientos/templates) - [Guides](https://soporte.myhotel.cl/en/base-conocimientos/guides#main-content) - [Digital Marketing for hotels](https://soporte.myhotel.cl/en/base-conocimientos/guides#digital-marketing-for-hotels) - [Reputation and Guest Experience](https://soporte.myhotel.cl/en/base-conocimientos/guides#reputation-and-guest-experience) - [Hotel Management and Operations](https://soporte.myhotel.cl/en/base-conocimientos/guides#hotel-management-and-operations) - [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance#main-content) - [🤔 Frequently Asked Questions (FAQ)](https://soporte.myhotel.cl/en/base-conocimientos/finance#frequently-asked-questions-faq) - [📚 Manuals](https://soporte.myhotel.cl/en/base-conocimientos/finance#manuals) [![Chill listening crop-3](https://soporte.myhotel.cl/hs-fs/hubfs/logotipo-myhotel@2x.png?width=100&height=45&name=logotipo-myhotel@2x.png "Chill listening crop-3")](http://myhotel.cl) Help Center Copyright © 2026, myHotel