How to know which cases I am subscribed to in Desk?

In this article, you will learn the steps to follow to check which cases you are subscribed to in the Desk module.

If you need to know which cases in Desk you were subscribed to, you can do so by consulting the report in the Desk - Cases section.

1.- While in this section, you must download the report from the Report button in the upper right corner.

2.- Once you have downloaded the report, you must look for column Y called "Subscribed" and from there you can filter by your email address.