--- title: How to reactivate a user account deactivated due to inactivity description: In this article, you will learn how an Administrator can reactivate a team member's account that was deactivated due to inactivity and reset their access credentials. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/how-to-reactivate-a-user-account-deactivated-due-to-inactivity#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-to-reactivate-a-user-account-deactivated-due-to-inactivity) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cómo-reactivar-una-cuenta-de-usuario-desactivada-por-inactividad) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/como-reativar-uma-conta-de-usuário-desativada-por-inatividade) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-to-reactivate-a-user-account-deactivated-due-to-inactivity) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cómo-reactivar-una-cuenta-de-usuario-desactivada-por-inactividad) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/como-reativar-uma-conta-de-usuário-desativada-por-inatividade) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) # How to reactivate a user account deactivated due to inactivity ## In this article, you will learn how an Administrator can reactivate a team member's account that was deactivated due to inactivity and reset their access credentials. If an account for a user at your hotel was automatically deactivated because they did not log in for an extended period, it can be reactivated easily. When an account is deactivated, the user receives an automated email notification explaining the reason and listing the hotel's administrators who can assist with reactivation.   ⚠️ **Important:** This feature is exclusively available to users with the **Administrator** role.   #### **Steps to reactivate a user:** 1. Click on the user menu in the top-right corner of the screen and select **User Management**. 2. In the top-left area, click on the **Inactives** tab to view the list of deactivated users. 3. Locate the user you wish to reactivate and click the **gear icon** on the right side of the row. 4. Select **Activate user**. 5. A confirmation window will appear; upon confirming, the user will be moved back to the active user list.   #### **Resetting the password (recommended step):** To ensure the user can log in smoothly after being reactivated, we recommend triggering a password reset email: 1. Go to the **Active** tab in *User Management*. 2. Locate the reactivated user and click the **gear icon**. 3. Select **Reset password**. 4. In the pop-up window, confirm by clicking **Reset password** once more. 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