In this article, we will explain the reason for this situation and give you recommendations on the steps to follow if it happens to you.
Did your hotel receive a very high number of Google reviews in a short period of time?
Our support team has received inquiries about this, understanding that these types of unusual situations can cause concern.
The integration that the Fidelity platform has with Google allows you to receive all new comments published on the Hotel's profile, respond to them directly from the platform, and eliminate these comments when they are deleted from Google. In no case does the integration allow for the creation of massive reviews.
Understanding that Google allows any user with a created account to leave a comment, this can be used by unscrupulous groups for other unknown purposes.
The Fidelity platform will show all comments published on Google; for this reason, it is not possible for us to delete comments that remain published, but our platform will eliminate these comments once they are removed by Google.
If the hotel is a victim of this type of case, we recommend that you report the suspicious comments directly on Google and communicate with their support team to alert them about the situation.