Knowledge Base

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Knowledge Base

Manuals and Articles

Manuals and Articles

If you are looking for a detailed guide on how to use myHotel, our manuals are just what you need.

Users and alerts

👤 How to create a user (Administrator users only)

📩 How to set my alerts and reports

👤 How to manage my hotel's users (Admin users only)

👤 How do I reset my password or unlock my user?

How to create a Team (Administrator users only)

How to view all users created on the platform

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Online

Google My Business Authentication

Facebook Authentication Manual

Booking Integration Manual

Tripadvisor Integration Manual

What is Collect?

How is the IRO calculated?

How can I make a change to my Online competitive set?

How to answer reviews directly from myHotel?

Can a review be deleted on Online?

How to understand the IRO

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Surveys

📩 🎨 Customize your survey response invitations to connect with your guests

📑 🎨 Customize your satisfaction surveys to connect with your guests

📑 How to download a report of guest emails?

📑 What is a partial survey?

📑 How to download the responded surveys report in Fidelity?

📲 Public Surveys

🛠 Configuration of survey parameters

✍ How to calculate the weighted average of Onsite and Follow Up service areas?

How can I make changes to my surveys?

How can I get the QR to share my surveys in the Hotel?

How can I review my Hotel's surveys and invitation emails?

How to mark a survey as contacted?

How to contact a guest who responded to a survey?

How is a guest classified as a Promoter, Passive or Detractor?

What is Net Promoter Score?

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Desk

How to create a case in Desk?

Semantic

How does the Semantic module work?

What do I do if the sentiment of a comment in Semantico is not correct?

API

API Manual in Fidelity platform

Platform operation

💡 Clear site data

🧹 Clear cache in your browser

How to add myHotel emails to your “whitelist”.

Asksuite Integration Manual

💡 How can I contact the Support team?

🤖 How to use our chatbot

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