--- title: What does the Comments section in Sentiment show? description: In this article, you will learn about the information and tools available to review your guest feedback in the Comments section. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/what-does-the-comments-section-in-sentiment-show#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-does-the-comments-section-in-sentiment-show) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/qué-muestra-la-sección-comentarios-en-sentimiento) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/o-que-a-seção-comentários-exibe-em-sentimento) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-does-the-comments-section-in-sentiment-show) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/qué-muestra-la-sección-comentarios-en-sentimiento) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/o-que-a-seção-comentários-exibe-em-sentimento) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) # What does the Comments section in Sentiment show? ## In this article, you will learn about the information and tools available to review your guest feedback in the Comments section. Please note that the Sentiment Index has been calculated starting from January 1, 2026. If you need to consult previous periods, you can access the previous version (Semantic) using the yellow banner at the top of the screen.   The Comments section displays all the reviews analyzed during the selected period, along with the detailed analysis performed on each one. At the top of the screen, you will find a button to select the date range and apply filters. The available filters are: - Products - OTAs - Intensity - Topics - Areas - Attributes   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-15-2026-06-32-03-1221-PM.png?width=321&height=78&name=image-png-Sep-15-2026-06-32-03-1221-PM.png)   At the top of the comments window, you will see: - Total number of comments analyzed - Number of mentions detected - Sentiment Index   Below this, there is a search bar that allows you to search by keyword, Topic, or Attribute. You can also filter directly to view positive or negative mentions.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-15-2026-06-31-11-7729-PM.png?width=566&height=120&name=image-png-Sep-15-2026-06-31-11-7729-PM.png)   In the main list, you can review each comment along with the following details: - Guest name - Source product (*Onsite*, *FollowUp*, *Online*, *Concierge*) - Room number (if applicable) - Date - Direct access to review the full survey or review - Number of positive and negative mentions   Each comment highlights the analyzed **Topic** and **Attribute**. Through color coding, you can quickly identify whether the mention is positive (green) or negative (red). 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