--- title: What information does the Surveys section show? description: In this article you will learn more about the Surveys section in the Onsite and FollowUp modules. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/what-information-does-the-surveys-section-show#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-information-does-the-surveys-section-show) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/qué-información-muestra-la-sección-encuestas) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/que-informações-são-exibidas-na-seção-pesquisas) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-information-does-the-surveys-section-show) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/qué-información-muestra-la-sección-encuestas) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/que-informações-são-exibidas-na-seção-pesquisas) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) # What information does the Surveys section show? ## In this article you will learn more about the Surveys section in the Onsite and FollowUp modules. In the Surveys section, the user will find graphs related to each of the survey questions. Each question has two types of graphs associated with it: Pie chart and bar chart. The pie chart will show the responses to each question and the percentage and quantity related to the total number of responses received. In the bar chart you will be able to compare the current period with the previous period (the previous consecutive period).   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Mar-18-2025-03-23-47-1577-PM.png?width=670&height=231&name=image-png-Mar-18-2025-03-23-47-1577-PM.png)   In this section you will also be able to consult the answers to the open-ended questions:   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Mar-18-2025-03-26-07-3933-PM.png?width=670&height=412&name=image-png-Mar-18-2025-03-26-07-3933-PM.png)   From this section you will also be able to send yourself a test email to review the survey invitation email settings and review the test survey. When you click the eye icon, the three available languages for the test survey will be displayed, and a new window will open with the demo survey.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-15-2025-11-15-33-2174-PM.png?width=670&height=268&name=image-png-Sep-15-2025-11-15-33-2174-PM.png)   When you click on the letter icon, a window will open from which you can send yourself the test email.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-15-2025-11-16-37-1884-PM.png?width=670&height=268&name=image-png-Sep-15-2025-11-16-37-1884-PM.png)   By downloading the Excel report from this section, you will be able to review each of the survey questions, with their number of responses and percentage. You will also be able to check all the comments left by the guests.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Mar-18-2025-03-30-52-0200-PM.png?width=669&height=359&name=image-png-Mar-18-2025-03-30-52-0200-PM.png)     - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#concierge) - [API](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#api) - [🎓 Trainings and sessions](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#trainings-and-sessions) - [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#platform-operation) - [Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#policies-and-protocols) - [Fidelity Glossary](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#main-content) - [A](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#a) - [C](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#c) - [D](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#d) - [E](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#e) - [F](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#f) - [G](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#g) - [I](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#i) - [M](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#m) - [N](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#n) - [O](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#o) - [P](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#p) - [R](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#r) - [S](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#s) - [T](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#t) - [U](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#u) - [Templates](https://soporte.myhotel.cl/en/base-conocimientos/templates?hsLang=en) - [Guides](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#main-content) - [Digital Marketing for hotels](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#digital-marketing-for-hotels) - [Reputation and Guest Experience](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#reputation-and-guest-experience) - [Hotel Management and Operations](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#hotel-management-and-operations) - [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#main-content) - [🤔 Frequently Asked Questions (FAQ)](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#frequently-asked-questions-faq) - [📚 Manuals](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#manuals) [![Chill listening crop-3](https://soporte.myhotel.cl/hs-fs/hubfs/logotipo-myhotel@2x.png?width=100&height=45&name=logotipo-myhotel@2x.png "Chill listening crop-3")](http://myhotel.cl) Help Center Copyright © 2026, myHotel