How to Calculate Your Online NPS

To calculate your hotel's Online NPS for a specific period, you first need to get the number of Promoter, Passive, and Detractor reviews.

Our system automatically segments these reviews based on their rating, according to the following table:

Our system automatically segments by rating. You can check this directly in the Online - Reviews section, where you can use the filter.

From here you can take the number of promoter, passive, and detractor reviews and perform the following calculation:

Finally, you just need to subtract the percentage of promoters from that of detractors:

If you're wondering how to calculate your Online Net Promoter Score (NPS), this article will explain it.