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How to download and use the myHotel app

In this article, you’ll learn how to download the myHotel app and what you can do from your mobile device to manage your guests’ experience.

Who can use the app?

The app is available to all platform users.

The actions you can perform depend on your user role and permissions in Fidelity.


How to download the app

The myHotel app is available for Android devices, iPhone, and iPad.

  1. On your mobile device, open the link for the appropriate app store:
  2. Select the download or install option in your app store.
  3. Once the installation is complete, open the app to access myHotel.

What can you do in the app?

1. Create and manage cases in Desk

You can create and manage cases in the app to follow up on guest requests and your hotel’s internal tasks.

You can:

  • Create cases and assign tasks to members of your team.
  • Set case priorities and due dates.
  • Take photos and videos to document what happened.
  • View and edit cases based on your user permissions.

This allows your team to manage tasks from a mobile device without relying on a computer.

 

2. Receive survey and review notifications

The app allows you to receive notifications when:

  • A guest completes a satisfaction survey.
  • A new review is posted on an online travel agency (OTA).

This helps you stay informed about guest feedback and follow up on situations that need attention.

 

3. Receive disconnection alerts

You can also receive instant alerts about disconnected OTA and property management system (PMS) integrations, helping you promptly identify connections that need to be checked.

 

4. Monitor guest satisfaction

You can monitor guest satisfaction in real time and view the available performance indicators to track the guest experience at your hotel.

Need help?

Do you have any questions about the myHotel app? Email us at soporte@myhotel.cl, and we’ll be happy to help.