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How to change a user role

In this article, you will learn how to update the role assigned to your users to ensure their permissions match their responsibilities at the hotel.

As your hotel’s workflows evolve or team responsibilities shift, you may need to adjust a collaborator’s permissions—either to grant access to new features or to restrict tools they no longer need to use.

 

⚠️ Important: This feature is exclusively available to users with the Administrator role.

 

Before making changes, we recommend checking the article User Roles in the Fidelity Platform to review the specific actions and permissions included with each profile.

Steps to change a user role:

  1. Click on the user icon in the top-right corner of the screen and select User Management.
  2. In the user list, locate the row for the team member whose profile you want to update.
  3. Go to the Role column and click the dropdown menu.
  4. Select the new role you wish to assign. The changes will save automatically.

 

💡 Tip: Once updated, we recommend asking the user to log out and log back in so the new permissions take effect immediately.