In this article we will explain what steps to follow if you can't log in to the Fidelity platform.
What do I do if I am informed that my username and password are incorrect?
If, when trying to access the Fidelity platform, the system informs you that your email or password is incorrect, you should check that you have entered both fields correctly, then try to log in again. The system allows up to 3 attempts, after which your user will be blocked for security reasons.
What should I do if I don't remember my password or if my user was blocked for security reasons?
If you don't remember your password or you tried to log in 3 times with incorrect details and your user was blocked, you must create a new password by following these steps:
- To reset your password or unlock your user, you can use the Did you forget your password? link that appears on the login screen.
- You must enter the email address associated with your Fidelity user.
- After a few minutes, you will receive an email from which you can create your new password.
What do I do if, when trying to recover my password, I receive an email informing me that my account is deactivated?
If, when trying to recover your password, you receive an email informing you that your user is deactivated, you must contact the platform manager at your hotel to inform them of the situation. You can also write to support@myhotel.cl and our team will be able to guide you.
A user's deactivation may be due to security issues, internal management, or inactivity.
What should I do if I want to access the Fidelity platform but do not have a user created?
If you do not have a user created, you must contact the person in charge of the Fidelity platform at your hotel and request the creation of a new user.