1. With Fidelity open, you must click with the right button of the mouse in some part of the page.
2. A menu will be displayed, in this menu you must choose the option "Inspect".
3. The Developer Tools panel will open on the right side of your browser. In the top menu of this panel, select the 'Application' tab. If you do not see this option, click the double chevron icon (») to reveal the hidden menu tabs.
4. When you choose the option "Application" a narrower menu will appear on the left of this window, in this menu you must click on "Storage".
5. Finally you must click on the button "Clear site data".
When you click on the button, you can close this window from the upper right side.
If you refresh, Fidelity will close your session and you will have to log in again.
If you receive an 'incorrect password' error when logging in, you can reset it by clicking the 'Did you forget your password?' link.
When you enter Fidelity again, the information should load correctly.