📑 🎨 Customize your satisfaction surveys to connect with your guests

📑 Personalizing your surveys is an effective way to show your hotel's identity and increase the response rate. Discover these styling options offered by myHotel 🎨

To help you create customized satisfaction surveys that reflect your hotel's identity and encourage guest participation, we've introduced a number of stylish customization options. Let's see how you can do it!

 

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1. Banner or Header Image

The banner or header of your survey is the first impression your guests will have when they open it. You must make sure it is attractive and represents the essence of your hotel. We recommend using an image with the following dimensions: 1000 x 153 pixels and that it does not have logos or text, since it must be displayed on devices of different sizes.

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2. NPS Scale in Colors

myHotel allows you to customize the NPS (Net Promoter Score) scale with colors. You can enable or disable this feature according to your preferences. Colors can help convey a guest's perception of your property.

 

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3. Custom Colors

You have the freedom to choose the colors that best suit your hotel's identity. Here are some key options that you can customize:

  • Text Color: This color is used for the main text of the survey.
  • Survey Background Color: Defines the background of the survey, creating a visual environment.
  • Custom Header Text Color: Customize the color of the text in the survey header.
  • Highlight Color: This color is used to highlight important elements in the survey.
  • Button Color: Defines the color of the action buttons in the survey.
  • Button Text Color: Customize the text color of the survey buttons.

These colors allow you to tailor the look and feel of the survey to match your hotel brand and the experience you want to offer your guests.

 

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4. Font

The choice of typeface is essential to convey the personality of your hotel. You can select from the following options:

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  • Yantramanav: Elegant and modern.
  • Rubik: Friendly and versatile.
  • Sans-Serif: Simple and legible.
  • Monospace: Modern and unique style.

 

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Emojis in the Survey Invitation Subject 

To make your survey invitations more friendly and attractive, you can also add emojis to the email subject line.

Emojis are a great way to express emotions and create a closer connection with your guests. Be sure to select emojis that reflect the image of your hotel and the message you want to convey. 

If you have any questions, write us at soporte@myhotel.cl and our team will help you to give a new style to your satisfaction surveys;