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T
Manuals and Articles
Users and alerts
Online
Surveys
Desk
Semantic
API
Platform operation
Policies and protocols
Fidelity Glossary
A
C
D
E
F
G
I
M
N
O
P
R
S
T
U
Templates
eBooks
Digital Marketing for hotels
Reputation and Guest Experience
Hotel Management and Operations
Finance
🤔 Frequently Asked Questions (FAQ)
📚 Manuals
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Knowledge Base
Fidelity Glossary
T
Manuals and Articles
Users and alerts
Online
Surveys
Desk
Semantic
API
Platform operation
Policies and protocols
Fidelity Glossary
A
C
D
E
F
G
I
M
N
O
P
R
S
T
U
Templates
eBooks
Digital Marketing for hotels
Reputation and Guest Experience
Hotel Management and Operations
Finance
🤔 Frequently Asked Questions (FAQ)
📚 Manuals
Fidelity Glossary
In this glossary you will find key terms and definitions related to the management of your Fidelity platform.
A
Areas
Assigned to the case
Alerts
Access-Key
Application
Change Audit
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C
Rating
Qualification Survey
Coverage
Imperfect comment
Perfect Comment
Collect Surveys
Collect Send
Test Email
Comments
Corporate
Case creator
Conditional
Competitor
See more
D
Desk
Detractors
API Documentation
E
Awaiting approval
Stucked
Public Survey
Partial Survey
F
FollowUp
Comments Feed
G
Manage reports
I
Semantic Index
IRO (Online Reputation Index)
PMS Integration
M
Mentions
Match
N
Net Promoter Score (NPS)
No response allowed
News (bell)
O
Online
Onsite
Origins
P
Home Screen
Prestay
Passives
Promoters
Previous Period
Current Period
See more
R
Unanswered reviews
Ranking by Areas
Reviews
IRO Ranking
Responded reviews
Role
Reports
See more
S
Semantic
Subscribed to the case
Smart Replies
Competitive set
T
Themes
Trends
Response rate
U
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