In this article, you will find answers if, when responding to a Google review in the Online module, a message appears informing you that it was not found.
The integration with Google allows receiving comments published on the hotel's Google My Business profile, and also allows responding to these reviews directly from the Fidelity platform.The moment the response is sent, the review will be marked as responded to, and the response will be published on Google at the same moment, with no need to wait.
Google allows its users to delete their published comments. It might happen that this deletion is performed and is not reflected in real-time on our platform. If you try to respond to a review that was deleted, the platform will display an informational message indicating that the comment was not found, which means it is in the process of being deleted and should be cleared from the platform in the next few hours.