![Logo-myhotel-blanco.png]](https://soporte.myhotel.cl/hs-fs/hubfs/Logo-myhotel-blanco.png?height=40&name=Logo-myhotel-blanco.png){kind=logo}
Manuals and Articles
If you are looking for a detailed guide on how to use myHotel, our manuals are just what you need.
Users and alerts
- 👤 How to create a user
- 📩 How to set my alerts and reports
- 👤 How to manage my hotel's users
- 👤 How do I reset my password or unlock my user?
- How to create a Team
- How to view all users created on the platform
- What types of users are available?
- How to change my password
- How to find my Customer Success Executive
- What do I do if I can't log in to the Fidelity platform?
Online
- Google My Business Authentication
- Facebook Authentication Manual
- Booking Integration Manual
- Tripadvisor Integration Manual
- What is Collect?
- How is the IRO calculated?
- How can I make a change to my Online competitive set?
- How to answer reviews directly from myHotel?
- Can a review be deleted on Online?
- Which OTAs can be answered directly from the platform?
- What are the statuses of an Online review?
- What information does the OTAs section display?
- What Information Does the Demography Section display?
- What information does the Comparison section display?
- Expedia Integration Manual
- How to Calculate Your Online NPS
- Why do I have an old response in a review?
- I have received many Google reviews in a short period of time
- I replied to a review and it appeared as "Not Answered" again
- When responding to a Booking review, a message appears reporting that there is already a rejected response
- When responding to a Google review, a message appears informing that it was not found
Surveys
- 📩 🎨 Customize your survey response invitations to connect with your guests
- 📑 🎨 Customize your satisfaction surveys to connect with your guests
- 📑 How to download a report of guest emails?
- 📑 What is a partial survey?
- 📑 How to download the responded surveys report in Fidelity?
- 📲 Public Surveys
- 🛠 Configuration of survey parameters
- ✍ How to calculate the weighted average of Onsite and Follow Up service areas?
- How can I make changes to my surveys?
- How can I get/download the QR or link to share my surveys in the Hotel?
- How can I review my Hotel's surveys and invitation emails?
- How to mark a survey as contacted?
- How to contact a guest who responded to a survey?
- How is a guest classified as a Promoter, Passive or Detractor?
- What is the area ranking and how is it calculated?
- What is the difference between the Onsite and FollowUp Valid Data Ratee report?
- What information does the Summary section show?
- What information does the Surveys section show?
- What information does the Guests section display?
- What information is displayed in the Trends section?
- In what period is a survey answered counted?
- Customizing Smart Replies ⚡
- How to Increase the Response Rate?
- The importance of maintaining a good Valid Email Rate for Onsite and Follow-Up Surveys
- How to download the public links for my surveys
- How can I check if a guest received a survey?