--- title: 📩 🎨 Customize survey invitations to connect with your guests description: Customizing survey invitations is an effective way to showcase your hotel's identity and increase the response rate --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/customize-your-survey-response-invitations-to-connect-with-your-guests#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/customize-your-survey-response-invitations-to-connect-with-your-guests) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/personaliza-tus-invitaciones-a-responder-la-encuesta-para-conectar-con-tus-huéspedes-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/personalize-seus-convites-por-e-mail-para-responder-à-pesquisa-e-se-conectar-com-seus-hóspedes) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/customize-your-survey-response-invitations-to-connect-with-your-guests) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/personaliza-tus-invitaciones-a-responder-la-encuesta-para-conectar-con-tus-huéspedes-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/personalize-seus-convites-por-e-mail-para-responder-à-pesquisa-e-se-conectar-com-seus-hóspedes) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. 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[Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) # 📩 🎨 Customize survey invitations to connect with your guests ## Customizing survey invitations is an effective way to showcase your hotel's identity and increase the response rate **Who can execute this action?** **The myHotel support team.** **No Fidelity user can directly make changes to the surveys, such as adding/deleting questions or customizing the text and images.** **Platform Administrators must request the adjustments by sending the information to support@myhotel.cl**   **1.** First, it's important that you review the current email sent to guests so that you can analyze the changes that will be requested.  To do this, you should log in to Fidelity and send yourself a test email from: - **OnSite Module**: Surveys Tab - **FollowUp Module**: Surveys Tab - **Prestay Module:** Web Check-In or Orders Tab   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-15-2025-11-26-59-7508-PM.png?width=670&height=237&name=image-png-Sep-15-2025-11-26-59-7508-PM.png)   **2.** The changes that can be made are as follows:   **a. Header Banner or GIF in the Email** The banner or GIF in your email is the first thing the guest sees upon opening it; therefore, it should represent your hotel's image and be visually appealing. The image size must be **600 x 300 pixels** and should not exceed **500 kB**. We recommend using PNG or JPG formats for optimal compatibility.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Apr-19-2024-08-05-15-1805-PM.png?width=557&height=271&name=image-png-Apr-19-2024-08-05-15-1805-PM.png)   You can also replace the email content with an image. If the image contains text, please provide your design in Spanish, English, and Portuguese. At the bottom of the image, there will be a button that directs the guest to the survey. Note that the configuration of this button will be handled by us and should not be included in your design. The image should be 600 pixels wide and not exceed 500 kB in file size. The height of the image is at your discretion, but remember to leave space at the bottom for the survey response button.    ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Apr-19-2024-08-05-52-7648-PM.png?width=228&height=323&name=image-png-Apr-19-2024-08-05-52-7648-PM.png)   **b. Net Promoter Score (NPS) Question in the Email**  You can replace the survey access button by embedding the NPS question directly into the email. This way, when a guest selects a rating, they will be automatically redirected to the complete survey. *(NPS: Net Promoter Score, a metric that measures guest loyalty and satisfaction).*   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Apr-19-2024-08-06-44-2072-PM.png?width=350&height=120&name=image-png-Apr-19-2024-08-06-44-2072-PM.png)   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Apr-19-2024-08-06-50-9489-PM.png?width=225&height=296&name=image-png-Apr-19-2024-08-06-50-9489-PM.png)   **c. Emojis in the Subject Line**  An excellent way to grab the guests' attention right from their email inbox is by using emojis. Choose emojis that reflect your hotel's brand identity to make your emails more engaging and boost open rates.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Apr-19-2024-08-07-23-6675-PM.png?width=472&height=295&name=image-png-Apr-19-2024-08-07-23-6675-PM.png)     - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#concierge) - [API](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#api) - [🎓 Trainings and sessions](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#trainings-and-sessions) - [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#platform-operation) - [Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#policies-and-protocols) - [Fidelity Glossary](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#main-content) - [A](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#a) - [C](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#c) - [D](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#d) - [E](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#e) - [F](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#f) - [G](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#g) - [I](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#i) - [M](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#m) - [N](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#n) - [O](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#o) - [P](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#p) - [R](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#r) - [S](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#s) - [T](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#t) - [U](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#u) - [Templates](https://soporte.myhotel.cl/en/base-conocimientos/templates?hsLang=en) - [Guides](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#main-content) - [Digital Marketing for hotels](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#digital-marketing-for-hotels) - [Reputation and Guest Experience](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#reputation-and-guest-experience) - [Hotel Management and Operations](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#hotel-management-and-operations) - [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#main-content) - [🤔 Frequently Asked Questions (FAQ)](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#frequently-asked-questions-faq) - [📚 Manuals](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#manuals) [![Chill listening crop-3](https://soporte.myhotel.cl/hs-fs/hubfs/logotipo-myhotel@2x.png?width=100&height=45&name=logotipo-myhotel@2x.png "Chill listening crop-3")](http://myhotel.cl) Help Center Copyright © 2026, myHotel