Knowledge Base
English
Español
Português - Brasil
Go to my account
Español
Português - Brasil
M
Manuals and Articles
Users and alerts
Online
Surveys
Desk
Semantic
API
Platform operation
Fidelity Glossary
A
C
D
E
F
I
M
N
O
P
R
S
T
U
Q
H
Templates
eBooks
Finance
🤔 Frequently Asked Questions (FAQ)
📚 Manuals
Back to home
Knowledge Base
Fidelity Glossary
M
Manuals and Articles
Users and alerts
Online
Surveys
Desk
Semantic
API
Platform operation
Fidelity Glossary
A
C
D
E
F
I
M
N
O
P
R
S
T
U
Q
H
Templates
eBooks
Finance
🤔 Frequently Asked Questions (FAQ)
📚 Manuals
Fidelity Glossary
In this glossary you will find key terms and definitions related to the management of your Fidelity platform.
A
Areas
Assigned to the case
Awaiting approval
Alerts
API Documentation
Access-Key
Application
See more
C
Coverage
Collect Surveys
Collect Send
Comments
Corporate
Case creator
Comments Feed
Competitive set
Conditional
Change Audit
Competitor
Current Period
See more
D
Desk
Detractors
E
Email Rate
F
FollowUp
I
Imperfect comment
IRO (Online Reputation Index)
IRO Ranking
M
Mentions
Match
Manage reports
N
Net Promoter Score (NPS)
No response allowed
News (bell)
O
Online
Onsite
Origins
Open URL
P
Perfect Comment
Prestay
Passives
Promoters
PMS Integration
Public Survey
Previous Period
Partial Survey
See more
R
Rating
Ranking by Areas
Reviews
Responded reviews
Response rate
Role
Reports
See more
S
Semantic Index
Semantic
Subscribed to the case
Smart Replies
Stucked
See more
T
Themes
Trends
Test Email
U
Unanswered reviews
Q
Qualification Survey
H
Home Screen
