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💡 How can I contact the Support team?

If you have any questions about the operation of Fidelity, want to report a situation about its operation or need help with some settings, you can follow the steps below.

 

Using the form

 

To contact our Support team, you can do it from the form located in the support icon on the top right of Fidelity:

 

 

 

Please fill out the requested fields to help us troubleshoot your issue effectively. You can also attach a screenshot to provide our team with direct visual context.

 

 

Upon submitting the form, you will receive an email confirming receipt of the ticket and our team will contact you as soon as possible.

 

From email

 

You can also write directly to us at support@myhotel.cl where you will also receive an email confirming receipt of the new ticket.  

 

 

 

 

Remember that it is very important for our team to receive the requests with as many details as possible, it is always recommended to send a screenshot. 

The more information our team has, the better and faster they will be able to help you.