How to edit or make changes to your surveys?
Who can execute this action?
The myHotel support team.
No Fidelity user can directly make changes to the surveys, such as adding/deleting questions or customizing the text and images.
Platform Administrators must request the adjustments by sending the information to support@myhotel.cl
If you need to make adjustments to your Onsite and/or FollowUp surveys, adding or removing questions, this action must be performed by our team; it is not possible for users to do so.
You can write to us at support@myhotel.cl sending the changes, and our team will be attentive to help you.
Please note that when making survey adjustments, deleting a question or rating item will remove it from your historical dashboard metrics. Therefore, we highly recommend downloading your survey responses reports before requesting any deletions.
📑 How to download the responded surveys report in Fidelity?