--- title: How should I proceed if my hotel changes its PMS? description: The sending of satisfaction surveys is done using guest information obtained from the integration with your PMS. If the hotel is going to carry out a PMS change, we must be informed in advance at the --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/how-should-i-proceed-if-my-hotel-changes-its-pms#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-should-i-proceed-if-my-hotel-changes-its-pms) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cambio-de-pms) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/o-que-devo-fazer-se-meu-hotel-mudar-de-pms) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-should-i-proceed-if-my-hotel-changes-its-pms) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cambio-de-pms) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/o-que-devo-fazer-se-meu-hotel-mudar-de-pms) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#platform-operation) # How should I proceed if my hotel changes its PMS? The sending of satisfaction surveys is done using guest information obtained from the integration with your PMS. If the hotel is going to carry out a PMS change, we must be informed in advance at the email address **integraciones@myhotel.cl** in order to proceed with the new integration. This way, when the hotel makes the change, the new integration will already be working and the service will not present interruptions. If we are informed of the PMS change once it has already been carried out, it is very possible that the survey sending will be affected, because we will not be receiving guest information. 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