--- title: How to answer reviews directly from myHotel? description: In this article, you can review the step-by-step process for responding to reviews directly from the platform. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/how-to-answer-reviews-directly-from-myhotel#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-to-answer-reviews-directly-from-myhotel) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cómo-responder-reseñas-directo-desde-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/como-responder-às-avaliações-diretamente-do-myhotel) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/how-to-answer-reviews-directly-from-myhotel) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cómo-responder-reseñas-directo-desde-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/como-responder-às-avaliações-diretamente-do-myhotel) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) # How to answer reviews directly from myHotel? ## In this article, you can review the step-by-step process for responding to reviews directly from the platform. Currently, it is possible to reply directly to comments on Google, Tripadvisor, and Booking. The hotel must first complete the integration process by following these steps: - [Google My Business Authentication](https://soporte.myhotel.cl/en/base-conocimientos/google-my-business-authentication-1?hsLang=en) - [Tripadvisor Integration Manual](https://soporte.myhotel.cl/en/base-conocimientos/tripadvisor-integration-manual?hsLang=en) - [Booking Integration Manual](https://soporte.myhotel.cl/en/base-conocimientos/booking-integration-manual?hsLang=en) - [Expedia Integration Manual](https://soporte.myhotel.cl/en/base-conocimientos/expedia-integration-manual?hsLang=en)   1.- To respond to reviews, you must go to the [Online - Reviews](https://fidelity.myhotel.cl/online/resenas) section and click the **Reply** button:   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-11-2024-06-03-00-5895-PM.png?width=214&height=77&name=image-png-Sep-11-2024-06-03-00-5895-PM.png)   2.- For a few seconds, you will see our AI working:   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-11-2024-06-03-47-2828-PM.png?width=688&height=223&name=image-png-Sep-11-2024-06-03-47-2828-PM.png)   3.- Once the response is generated, you can review it, edit it if necessary, and publish it by clicking the **Publish on...** button.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Sep-11-2024-06-04-10-7581-PM.png?width=688&height=489&name=image-png-Sep-11-2024-06-04-10-7581-PM.png)   When responding to Google reviews, they will be marked as responded to immediately. In the case of Tripadvisor and Booking reviews, you must wait for OTA approval. Once the response is approved and published on the website, the review will be marked as responded to on the platform.     If you receive an error message when responding to a review on Google, Tripadvisor, Booking or Expedia, please write to us at **support@myhotel.cl** and send us a screenshot of the review that triggered the error (not the error message itself).         - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#concierge) - [API](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#api) - [🎓 Trainings and sessions](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#trainings-and-sessions) - [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#platform-operation) - [Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#policies-and-protocols) - [Fidelity Glossary](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#main-content) - [A](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#a) - [C](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#c) - [D](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#d) - [E](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#e) - [F](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#f) - [G](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#g) - [I](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#i) - [M](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#m) - [N](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#n) - [O](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#o) - [P](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#p) - [R](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#r) - [S](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#s) - [T](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#t) - [U](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#u) - [Templates](https://soporte.myhotel.cl/en/base-conocimientos/templates?hsLang=en) - [Guides](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#main-content) - [Digital Marketing for hotels](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#digital-marketing-for-hotels) - [Reputation and Guest Experience](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#reputation-and-guest-experience) - [Hotel Management and Operations](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#hotel-management-and-operations) - [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#main-content) - [🤔 Frequently Asked Questions (FAQ)](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#frequently-asked-questions-faq) - [📚 Manuals](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#manuals) [![Chill listening crop-3](https://soporte.myhotel.cl/hs-fs/hubfs/logotipo-myhotel@2x.png?width=100&height=45&name=logotipo-myhotel@2x.png "Chill listening crop-3")](http://myhotel.cl) Help Center Copyright © 2026, myHotel