In this article you will be able to understand the process of calculating weighted averages for each service area evaluated in the surveys.
Understanding and optimizing the service areas in a hotel is crucial to maintain high standards of quality, customer satisfaction and competitiveness in the hotel industry. Below we show you how to calculate the weighted average of these areas, both Onsite and Follow Up.
The following is an example of how to calculate the rating in the housekeeping area. This same process is used to calculate the rating for all the services of a hotel.
Example: Room cleanliness
