How to Create Custom Campaigns in Concierge?
In this article, you will learn how to create and customize campaigns in the Concierge module to promote your hotel's services to guests.
To create custom campaigns in Concierge, follow these steps:
- Access module settings: From the home screen, go to the Guest Requests list and click the gear icon on the right side.
- Open the Campaigns section: Within the Concierge settings, select the Campaigns tab at the top.
- Choose the campaign to edit: Select the campaign you want to customize and click Configure:
- Prestay: Message sent prior to check-in.
- Welcome: Message sent after check-in.
- Select a customizable template: A window will open displaying your current template. Click the TEMPLATE dropdown menu and select one of the available free-text options:
- Prestay - Formal - Free
- Prestay - Casual- Free
- Welcome - Formal - Free
- Welcome - Casual- Free
- Write and preview your message: Selecting a free-text template will unlock a text box where you can enter your custom message. Use the preview panel on the right to see how it looks and send yourself a test message.
- Save your changes: Upon saving, the system will automatically verify that your text complies with Meta's policies and translate it into the remaining languages (ensuring it is always available in Spanish, English, and Portuguese).
Once the new text is approved and translated, the template will be automatically selected and ready to use.