In this article you will learn how to contact guests who responded to a survey, directly from Fidelity.
From Fidelity it is possible to contact guests who responded to a survey, directly from the platform and using AI.
In Onsite or FollowUp, you must go to the Guests section, here you will be able to see all the surveys that have been answered by your guests.
When you click on the Contact button, a new window will open where you will see a smart reply generated and ready to be sent. If you wish you can edit the reply or the subject of the email.
This reply can be sent by email, by clicking on the Send by email button or it can also be sent by whatsapp, by clicking on the Open whatsapp button (this last option can be used as long as the guest's phone number is correctly entered in the PMS).
In case the guest has been contacted in another way, you can mark other contact channels such as phone call or face-to-face contact.
Any type of contact made will be reflected in the Messages tab:
If you have any questions, please contact us at support@myhotel.cl and we will be happy to help you.