In this article, you will understand how our help chatbot works.
In the lower right corner of the platform, you will see the icon of our chatbot:
Clicking on it will open the window and ask if you need assistance:
By responding Yes, you will see the most frequently asked questions:
If the topic you need information about is not listed, you can respond No:
Next, you can search our knowledge base for the topic you want to inquire about, and the chatbot will show you related articles.
If after searching you still can't find what you're looking for, you can perform a new search or submit a ticket to Support:
Our Knowledge Base is constantly updated, as is our platform. We hope this tool is useful for resolving simpler questions about our platform.