Service Level Agreement (SLA) for myHotel Support Team

Our clients will have access to assistance from our Support Team for any questions, requests, or incidents.
To communicate with the Support Team, the following channels will be available:
- Form: https://fidelity.myhotel.cl/soporte
- Email: support@myhotel.cl
- Support Chatbot: https://fidelity.myhotel.cl/dashboard
- Through your Account Manager.
The response time for the first reply to a support ticket is 24 business hours.
The maximum resolution time for a support ticket will be 72 business hours.
Clients may contact our Support Team as many times as needed, without limitations.