--- title: Service Level Agreement (SLA) for myHotel Support Team description:         --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/service-level-agreement-sla-for-myhotel-support-team#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/service-level-agreement-sla-for-myhotel-support-team) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/acuerdo-de-nivel-de-servicio-ans-equipo-de-soporte-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/acordo-de-nível-de-serviço-ans-da-equipe-de-suporte-myhotel) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/service-level-agreement-sla-for-myhotel-support-team) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/acuerdo-de-nivel-de-servicio-ans-equipo-de-soporte-myhotel) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/acordo-de-nível-de-serviço-ans-da-equipe-de-suporte-myhotel) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. 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[Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#policies-and-protocols) # Service Level Agreement (SLA) for myHotel Support Team     ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Jan-21-2025-09-59-39-6814-PM.png?width=670&height=67&name=image-png-Jan-21-2025-09-59-39-6814-PM.png) ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Jan-21-2025-09-59-44-7799-PM.png?width=274&height=78&name=image-png-Jan-21-2025-09-59-44-7799-PM.png) ### Service Level Agreement (SLA) for myHotel Support Team   - Our clients will have access to assistance from our Support Team for any questions, requests, or incidents. - To communicate with the Support Team, the following channels will be available: - **Form**: https://fidelity.myhotel.cl/soporte - **Email:** support@myhotel.cl - **Support Chatbot**: https://fidelity.myhotel.cl/dashboard   - The response time for the first reply to a support ticket is 24 business hours. - The maximum resolution time for a support ticket will be 72 business hours. - Clients may contact our Support Team as many times as needed, without limitations.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Jan-21-2025-10-00-08-9438-PM.png?width=670&height=66&name=image-png-Jan-21-2025-10-00-08-9438-PM.png) - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#concierge) - 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