--- title: What are the statuses of an Online review? description: This article explains the statuses of a review in Online, this will help you to manage the comments of the OTAs. --- [Skip to content](https://soporte.myhotel.cl/en/base-conocimientos/what-are-the-statuses-of-an-online-review#main-content) - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-are-the-statuses-of-an-online-review) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cuáles-son-los-estados-de-una-reseña-en-online) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/quais-são-os-status-de-uma-avaliação-online) English Show submenu for translations ![](https://soporte.myhotel.cl/hs-fs/hubfs/Logo%20myhotel%20a%20color.png?width=399&height=100&name=Logo%20myhotel%20a%20color.png) - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) Open main navigation Close main navigation - Products Show submenu for Products - [Guest Satisfaction Surveys](https://www.myhotel.cl/en/guest-satisfaction-surveys-for-hotels/) - [Online Reputation Management](https://www.myhotel.cl/en/hotel-reputation-management/) - [Auto Case Management](https://www.myhotel.cl/en/auto-case-management-for-hotels/) - [Virtual Assistant](https://www.myhotel.cl/en/ai-virtual-assistant-for-hotels/) - Company Show submenu for Company - [About Us](https://www.myhotel.cl/en/about-us/) - [Succes Stories](https://www.myhotel.cl/en/clients/) - [Referral Program](https://www.myhotel.cl/en/referral-program/) - [Partnerships](https://www.myhotel.cl/en/partnership-en/) - [Work with us](https://www.myhotel.cl/en/jobs/) - Resources Show submenu for Resources - [eBooks](https://www.myhotel.cl/en/ebooks/) - [Blog](https://www.myhotel.cl/en/blog-3/) - - [English](https://soporte.myhotel.cl/en/base-conocimientos/what-are-the-statuses-of-an-online-review) - [Español](https://soporte.myhotel.cl/es/base-conocimientos/cuáles-son-los-estados-de-una-reseña-en-online) - [Português - Brasil](https://soporte.myhotel.cl/pt-br/base-conocimientos/quais-são-os-status-de-uma-avaliação-online) English Show submenu for translations - [Go to my account](https://fidelity.myhotel.cl/login) [Go to my account](https://fidelity.myhotel.cl/login) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://soporte.myhotel.cl/en/base-conocimientos?hsLang=en) 2. [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en) 3. [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) # What are the statuses of an Online review? ## This article explains the statuses of a review in Online, this will help you to manage the reviews of the OTAs. The Online module is a great support tool for managing OTA reviews from a single place. It is always important to consider that reviews should be responded to within the first few days after they are received. This demonstrates that the hotel cares about the opinions of its guests. Remember that when responding to reviews, some can be replied to directly from the platform (Google, Expedia, Booking, and Tripadvisor), while others require you to go directly to the OTA’s website. A key tip to keep in mind is that for the Coverage indicator, responses to negative reviews carry more weight, so you should always start with those. In the Online Reviews section, you will find all the reviews received during the period. These reviews will have a specific status, which changes depending on the actions taken by each hotel.   **Answered reviews:** These are reviews that allow replies and have already been answered by the hotel. They are displayed in blue and include the "See Answer" button. An answered review will indicate which user generated the response, the response date, and where it was made (myHotel or directly on the OTA).   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Feb-04-2025-05-35-34-3838-PM.png?width=670&height=125&name=image-png-Feb-04-2025-05-35-34-3838-PM.png)   **Not answered reviews:** These are reviews that allow replies but have not yet been answered by the hotel. They are displayed in yellow. These reviews include the ⚡ Reply button, which allows an AI-generated reply to be generated. If the review is from Google, Expedia, Tripadvisor, or Booking, you can reply directly from the platform. If it is from another OTA, the user must go to the OTA’s website to respond.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Feb-04-2025-05-33-33-5405-PM.png?width=670&height=122&name=image-png-Feb-04-2025-05-33-33-5405-PM.png)   **Answer not allowed:** These reviews do not allow responses from the OTA itself. They are displayed in gray and do not affect the "Coverage" indicator.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Feb-04-2025-05-32-14-6412-PM.png?width=670&height=104&name=image-png-Feb-04-2025-05-32-14-6412-PM.png)   **Pending approval:** This status corresponds to Tripadvisor, Expedia or Booking, where a response was generated directly from the platform. The "Pending approval" status remains for a maximum of 72 hours, which is the time Tripadvisor or Booking may take to approve the submitted response. Once the response is approved and published on these OTAs' websites, our system detects the response and marks the review as responded.   ![](https://soporte.myhotel.cl/hs-fs/hubfs/image-png-Feb-04-2025-05-30-26-4603-PM.png?width=670&height=114&name=image-png-Feb-04-2025-05-30-26-4603-PM.png)   By understanding the different review statuses, you will be able to manage OTA replies more effectively.   - [Manuals and Articles](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#main-content) - [Users and alerts](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#users-and-alerts) - [Online](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#online) - [Surveys](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#surveys) - [Desk](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#desk) - [Sentiment (Semantic)](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#sentiment-semantic) - [🤖 Concierge](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#concierge) - [API](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#api) - [🎓 Trainings and sessions](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#trainings-and-sessions) - [Platform operation](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#platform-operation) - [Policies and protocols](https://soporte.myhotel.cl/en/base-conocimientos/manuals-and-articles?hsLang=en#policies-and-protocols) - [Fidelity Glossary](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#main-content) - [A](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#a) - [C](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#c) - [D](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#d) - [E](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#e) - [F](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#f) - [G](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#g) - [I](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#i) - [M](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#m) - [N](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#n) - [O](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#o) - [P](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#p) - [R](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#r) - [S](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#s) - [T](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#t) - [U](https://soporte.myhotel.cl/en/base-conocimientos/fidelity-glossary?hsLang=en#u) - [Templates](https://soporte.myhotel.cl/en/base-conocimientos/templates?hsLang=en) - [Guides](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#main-content) - [Digital Marketing for hotels](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#digital-marketing-for-hotels) - [Reputation and Guest Experience](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#reputation-and-guest-experience) - [Hotel Management and Operations](https://soporte.myhotel.cl/en/base-conocimientos/guides?hsLang=en#hotel-management-and-operations) - [Finance](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#main-content) - [🤔 Frequently Asked Questions (FAQ)](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#frequently-asked-questions-faq) - [📚 Manuals](https://soporte.myhotel.cl/en/base-conocimientos/finance?hsLang=en#manuals) [![Chill listening crop-3](https://soporte.myhotel.cl/hs-fs/hubfs/logotipo-myhotel@2x.png?width=100&height=45&name=logotipo-myhotel@2x.png "Chill listening crop-3")](http://myhotel.cl) Help Center Copyright © 2026, myHotel