Our Semantic module, thanks to artificial intelligence, performs an analysis of comments received in surveys and reviews, associating a positive or negative sentiment.
Due to the complexities in the form of writing that people can present, it is possible that sometimes the sentiment of a comment is not so clear to our artificial intelligence, which could be reflected in a wrongly assigned sentiment.
If you are an Administrator user in Fidelity, you can change this sentiment by following these steps:
1. Go to the Semantic - Comments section.
2. Find the review you want to edit. To expand the semantic analysis details, click the See Detail button located in the bottom-right corner of the review card.
3. With the detail of the Themes and Areas detected by Semantic, you must click on the Edit button.
4. Finally you must choose the Theme to which you want to change the sentiment and then click on the Save button.
Each time an Administrator user makes a change to the sentiment of a comment, this change will be recorded in the Change Audit section.