The Trends section shows the main Onsite and FollowUp indicators and their performance during the period under review.
This section has a main graph and at the bottom a table with the same information.
Indicators
In this list you can consult the performance of the following indicators:
- NPS
- Areas
- Tripadvisor Ranking
- Emails Rate
- N° of surveys sent
- N° of surveys answered
- Response rate
- Total guests
- Promoters
- Passive
- Detractors
- Overal score
- Semantic index
How is this information sorted in the graph and table?
The performance information of the Indicators or Areas will be displayed differently, depending on the number of days of the selected period:
- If a time period of 93 days or more is chosen, the information is displayed monthly.
- If a time period between 31 and 92 days is chosen, the information is displayed weekly.
- If a time period of 30 days or fewer is chosen, the information is displayed daily.
Report
The report will show the table of information for the Indicators and Areas. The information will automatically mirror the daily, weekly, or monthly segmentation active on your dashboard view.