Error message when replying to a Booking review: "There is already a rejected response"
In this article, you will find answers if, when responding to a Booking review in the Online module, a message appears informing you that there is a rejected response.
What happens when you reply to a Booking.com review from myHotel?
- The response sent from myHotel enters the "Pending Approval" status.
- Booking.com reviews and approves or rejects the response within its set timeframe (check the Booking.com extranet for the current review window).
- If approved and published, the review will be marked as "Replied" in myHotel.
- If not approved, the review will revert to "Not answered" status in myHotel once the review window has expired.
If, when attempting to respond to the review again, a message appears indicating that the submitted response was detected as rejected by Booking.com, you must follow the instructions and log in to the OTA's extranet to verify the response status.
What to do if Booking.com rejects the response?
If you try to respond again and receive a message indicating that the response was rejected by Booking.com, follow these steps:
- Follow the prompt instructions and log in to the Booking.com extranet to check the status of the response.
- If the response is still listed as rejected, edit it directly within the Booking.com extranet.
- Once Booking.com approves and publishes the edited response, the review will automatically be marked as "Replied" in myHotel.