Knowledge Base

Back to home

Knowledge Base

Manuals

Manuals

If you are looking for a detailed guide on how to use myHotel, our manuals are just what you need.

Users and alerts

👤 How to create a user (Administrator users only)

📩 How to set my alerts and reports

👤 How to manage my hotel's users (Admin users only)

👤 How do I reset my password or unlock my user?

How to create a Team (Administrator users only)

How to view all users created on the platform

See more

Online

Google My Business Authentication

Facebook Authentication Manual

Booking Integration Manual

Tripadvisor Integration Manual

What is Collect?

How is the IRO calculated?

How can I make a change to my Online competitive set?

How to answer reviews directly from myHotel?

Can a review be deleted on Online?

See more

Surveys

📩 🎨 Customize your survey response invitations to connect with your guests

📑 🎨 Customize your satisfaction surveys to connect with your guests

📑 How to download a report of guest emails?

📑 What is a partial survey?

📑 How to download the responded surveys report in Fidelity?

📲 Public Surveys

🛠 Configuration of survey parameters

✍ How to calculate the weighted average of Onsite and Follow Up service areas?

How can I make changes to my surveys?

How can I get the QR to share my surveys in the Hotel?

How can I review my Hotel's surveys and invitation emails?

How to mark a survey as contacted?

How to contact a guest who responded to a survey?

See more

Desk

How to create a case in Desk?

Semantic

How does the Semantic module work?

What do I do if the sentiment of a comment in Semantico is not correct?

API

API Manual in Fidelity platform

Platform operation

💡 Clear site data

🧹 Clear cache in your browser

How to add myHotel emails to your “whitelist”.

Asksuite Integration Manual

💡 How can I contact the Support team?

🤖 How to use our chatbot

See more